Terms & Conditions

1. AURA Wishes

AURA Wishes allows users to submit wishes, messages, photographs or other approved content for display on participating AURA digital screens.

All submissions are subject to review and approval before being displayed.

AURA reserves the right to reject any submission that is inappropriate, offensive, unlawful, misleading or unsuitable for public display.

2. Content Submitted by Users

You are responsible for the content you submit.

By submitting a message, photograph or other content, you confirm that:

• You have the right or permission to submit it.
• The content does not violate another person’s privacy or rights.
• The content is suitable for public display.
• The information provided by you is accurate to the best of your knowledge.

By submitting content through AURA Wishes, you grant AURA permission to use and display that content on AURA digital screens for the requested service.

3. Display of Wishes

Approved wishes will be scheduled for display based on the selected service, available screen slots and operational conditions.

AURA will make reasonable efforts to display approved content within the selected or communicated period.

The exact display timing may vary slightly depending on screen schedules, technical conditions or venue operations.

4. Payments

Where a paid AURA Wishes service is selected, the applicable amount will be shown before payment.

Users are responsible for ensuring that the information and content submitted are correct before completing the payment.

A successful payment does not automatically guarantee approval of content that violates these Terms.

5. Refund Policy

Refunds will generally be provided in the following situations:

• A duplicate payment has been made for the same transaction.
• Payment has been successfully deducted but the requested service cannot be provided by AURA.
• A technical issue from AURA’s side prevents the approved wish from being displayed and an alternative display cannot reasonably be arranged.

Refunds will not normally be provided when:

• The wish has already been approved, scheduled or displayed.
• The user changes their mind after the service has been processed.
• Incorrect information, photographs or messages were submitted by the user.
• Content is rejected because it is inappropriate, unlawful or violates these Terms.
• The user fails to provide required information within the requested time.
• Minor changes occur in the exact display timing due to operational or scheduling requirements.

Where possible, AURA may offer an alternative display slot before issuing a refund for temporary technical or operational issues.

Approved refunds will be processed through the original payment method, subject to the processing time of the relevant bank or payment provider.

6. Cancellation

If you wish to cancel a submission, please contact AURA as early as possible.

Cancellation requests received before the content has been approved or scheduled may be considered.

Once content has entered the display schedule or has already been displayed, cancellation and refund may not be possible.

7. Technical & Operational Availability

AURA digital screens operate within third-party venues and may occasionally be affected by power interruptions, network issues, maintenance, venue restrictions or other circumstances outside AURA’s reasonable control.

Where a confirmed display is significantly affected, AURA may reschedule the content to another suitable time.

8. Prohibited Content

Users must not submit content containing:

• Offensive or abusive material
• Illegal content
• Misleading or fraudulent information
• Explicit or inappropriate material
• Content that infringes copyright or other rights
• Content intended to threaten, harass or defame another person
• Any material considered unsuitable for public display

AURA has the final right to determine whether submitted content is suitable for display.

9. Privacy

Personal information submitted through AURA services will be handled according to our Privacy Policy.

Information submitted for AURA Wishes will only be used as necessary to process, review and provide the requested service.

10. Changes to These Terms

AURA may update these Terms & Conditions when services, pricing or features change.

The latest version will always be made available on our website.

11. Contact Us

For questions regarding AURA Wishes, cancellations, payments or refund requests, please contact: